At Cloudwiise, we understand that your business’s data is critical, and protecting your personal information is a priority. As a Melbourne-based IT support and cybersecurity provider, we’re committed to keeping your information safe, secure, and private. This Privacy Policy explains how we collect, use, store, and protect your information in line with Victorian privacy laws and Australian best practices for data security.
What Information We Collect
We collect only the information we need to deliver our IT services, including Managed IT Support, Cybersecurity, IT Consulting, Managed Hardware, Managed Support, and Teams Calling/VoIP. This may include:
- Contact details: Your name, email address, phone number, and business address to communicate with you.
- Business information: Details about your company, such as employee count or IT systems, to tailor our services.
- Technical data: Information like IP addresses, device details, or system logs when we manage your IT or hardware.
- Sensitive information: In rare cases, we may collect sensitive details (e.g., payment information for billing) with your permission.
We collect this information when you contact us, sign up for services, or use our website. We’ll always let you know why we need your information and how it will be used.
Why We Collect Your Information
We use your information to solve your IT problems and keep your business running smoothly. Specifically, we may use it to:
- Provide and manage services like IT support, cybersecurity, or VoIP solutions.
- Respond to your inquiries or provide quotes.
- Improve our services by understanding your business needs.
- Process payments securely.
- Protect your business from cyber threats by monitoring systems.
We won’t collect or use your information for anything unrelated to these purposes without your consent.
How We Protect Your Information
Your trust is important to us, and we follow strict security measures to keep your data safe. We align with Victorian privacy laws and Australian Signals Directorate (ASD) guidelines to ensure robust protection, including:
- Secure storage: Your information is stored on encrypted servers located in Australia.
- Access control: Only authorized staff can access your data, and only when necessary.
- Cybersecurity measures: We use firewalls, antivirus software, and regular security updates to prevent unauthorized access.
- Incident response: If a cyber incident occurs, we notify the Australian Signals Directorate (ASD) within 72 hours, as required, and take immediate steps to protect your data.
We regularly review our security practices to ensure your information is protected from misuse, loss, or unauthorized access.
Sharing Your Information
We don’t share your information unless it’s necessary to deliver our services or required by law. We may share your information with:
- Trusted partners: Third-party providers (e.g., cloud or VoIP services) who help us deliver your IT solutions, but only under strict agreements to protect your data.
- Government or law enforcement: If required by Victorian or Australian law, such as for investigations or to prevent serious harm, we may share information with agencies like Victoria Police or the Australian Taxation Office.
We’ll never sell your information or share it for marketing purposes.
Your Rights to Your Information
Under the Privacy and Data Protection Act 2014 (Vic), you have rights to control your information. You can:
- Access your data: Ask us what information we hold about you.
- Correct your data: Request updates if your information is inaccurate.
- Stay anonymous: Where possible, interact with us without sharing personal details.
- Complain: Raise concerns about how we handle your information.
To exercise these rights, contact us at [insert contact email/phone]. We’ll respond promptly and handle your request under the Freedom of Information Act 1982 (Vic) if applicable.
Data Breaches and Notifications
If a data breach occurs that might harm you or your business, we’ll notify you and the Office of the Victorian Information Commissioner (OVIC) as required. We follow ASD guidelines to report cyber incidents within 72 hours and take immediate action to secure your data.
Cookies and Website Tracking
Our website uses cookies to improve your experience, such as remembering your preferences or analyzing site traffic. These cookies don’t store personal information that identifies you directly. You can manage cookie settings in your browser. For more details, see our Cookie Policy [link to cookie policy if applicable].
International Data Transfers
We store your information on Australian servers to comply with Victorian privacy laws. If we need to transfer data overseas (e.g., for cloud services), we ensure the recipient follows privacy standards similar to Victoria’s, or we get your consent first.
How Long We Keep Your Information
We keep your information only as long as needed to provide our services or meet legal requirements. When it’s no longer needed, we securely delete or de-identify it to protect your privacy.
Updates to This Policy
We may update this policy to reflect changes in our services or legal requirements. We’ll notify you of significant changes via email or our website. This policy was last updated on September 18, 2025.
Contact Us
If you have questions, concerns, or want to access your information, reach out to us:
- Email: Privacy@cloudwiise.com.au
- Phone: 1300 390 420
If you’re not satisfied with how we handle your information, you can contact the Office of the Victorian Information Commissioner (OVIC) at ovic.vic.gov.au.
By trusting Cloudwiise with your IT needs, you’re choosing a partner dedicated to protecting your privacy and keeping your business secure. Let us handle your IT so you can focus on growing your business.
