Small businesses require reliable, cost-effective communication tools to stay connected with clients and teams, especially in a hybrid work environment. At Cloudwiise Consulting Pty Ltd in Melbourne, Australia, we specialise in implementing Microsoft 365 solutions to enhance collaboration and productivity. In this project, we assisted a small service-based business in Sydney with deploying Microsoft Teams Calling, replacing their outdated PBX phone system with a cloud-based voice solution integrated into Teams for seamless calling, meetings, and messaging.
We started by evaluating the client's current telephony setup, which involved high maintenance costs, limited mobility, and integration issues with existing tools. Our certified Microsoft experts designed a migration plan focused on user-friendly adoption, security, and scalability without disrupting daily operations.
The client saw a 40% reduction in communication costs by eliminating hardware and leveraging Teams' unified platform, with improved call quality and mobility allowing remote workers to handle calls via mobile apps. Response times to client inquiries dropped by 30%, boosting customer satisfaction. This implementation by Cloudwiise Consulting Pty Ltd highlights our dedication to equipping small businesses in Australia with modern, integrated Microsoft Teams solutions for efficient operations.
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