At CloudWiise, your trusted Melbourne-based IT partner, we’re committed to making your experience on our website seamless and secure. This Cookies Policy explains how we use cookies and similar technologies to improve your visit, keep our site safe, and respect your privacy. We provide services like Managed IT Support, Cybersecurity, IT Consulting, Managed Hardware, Managed Support, and Teams Calling/VoIP to small and medium businesses like yours, and this policy applies to our website, www.cloudwiise.com.au.
What Are Cookies?
Cookies are small text files stored on your device (like your computer, tablet, or phone) when you visit our website. They help us remember your preferences, understand how you use our site, and enhance security. We also use similar technologies, such as pixel tags or local storage, which work like cookies and are covered by this policy.
Why We Use Cookies
We use cookies to make our website work better for you and to solve your IT challenges. Specifically, cookies help us:
- Improve your experience: Remember your preferences, like language settings or form details, so you don’t have to re-enter them.
- Understand site usage: Analyze how you navigate our site to improve its design and content, ensuring it meets your business needs.
- Keep things secure: Detect unusual activity to protect your data and our systems, aligning with Australian Signals Directorate (ASD) security guidelines.
- Show relevant content: Tailor information about our services, like Managed IT Support or Cybersecurity, to match your interests.
We only use cookies for these purposes and won’t collect unnecessary personal information.
Types of Cookies We Use
We use the following types of cookies:
- Essential cookies: These are necessary for our website to function, like letting you navigate pages or access secure areas. Without them, our site may not work properly.
- Analytics cookies: These help us understand how visitors use our site, such as which pages are most popular, so we can make it better for you.
- Preference cookies: These remember your settings, like language or region, to personalize your experience.
- Security cookies: These protect your data by detecting potential threats, ensuring we meet Victorian privacy standards.
How We Manage Cookies
We respect your control over your data. When you visit our website, we’ll ask for your consent to use non-essential cookies (like analytics or preference cookies) through a cookie banner. You can:
- Accept or decline cookies: Choose which cookies to allow via our cookie settings.
- Manage cookies in your browser: Most browsers let you block or delete cookies. Check your browser’s settings for instructions. Note that blocking essential cookies may affect how our site works.
For more details on how we handle your data, see our Privacy Policy.
Third-Party Cookies
Some cookies come from trusted third-party services we use, like:
- Analytics tools (e.g., Google Analytics): To track site performance and visitor trends without identifying you personally.
- Security tools: To protect our site from cyber threats, in line with ASD guidelines.
These third parties are bound by strict agreements to protect your data and comply with Australian privacy laws, including the Privacy and Data Protection Act 2014 (Vic).
How Long Cookies Last
Cookies may be:
- Session cookies: Temporary and deleted when you close your browser.
- Persistent cookies: Stored on your device for a set period (e.g., a few months) to remember your preferences on future visits.
We keep cookies only as long as needed, and you can delete them anytime through your browser settings.
Your Rights
Under Victorian privacy laws, you have rights to control your data. You can:
- Access your data: Ask us about any personal information collected via cookies.
- Opt out: Disable non-essential cookies through our website or browser settings.
- Complain: Contact us if you’re concerned about how we use cookies.
To exercise these rights, reach out to us at info@cloudwiise.com.au or 1300 390 420. If you’re not satisfied, you can contact the Office of the Victorian Information Commissioner (OVIC) at ovic.vic.gov.au.
Updates to This Policy
We may update this Cookies Policy to reflect changes in our website or Australian laws. We’ll notify you of significant changes via email or our website. This policy was last updated on September 18, 2025.
Contact Us
Have questions about our cookies or how we protect your data? Get in touch:
- Email: info@cloudwiise.com.au
- Phone: 1300 390 420
At CloudWiise, we’re here to make technology work for your business while keeping your data safe. Thank you for trusting us as your Melbourne IT partner.
