These Terms and Conditions outline the rules for using our services, including Managed IT Support, Cybersecurity, IT Consulting, Managed Hardware, Managed Support, and Teams Calling/VoIP. By working with us, you agree to these terms, so please read them carefully. Our goal is to keep your business running smoothly while being clear and fair.
1. Our Services
We provide IT solutions to help your business thrive, including:
Managed IT Support: Ongoing support to keep your systems running.
Cybersecurity: Protection against cyber threats to keep your data safe.
IT Consulting: Expert advice to solve your IT challenges.
Managed Hardware: Maintenance and support for your hardware.
Managed Support: Help desk and technical support for your team.
Teams Calling/VoIP: Reliable communication solutions for your business.
We’ll provide these services with care and professionalism, tailored to your business needs. Specific details, like service scope or response times, will be outlined in your service agreement.
2. Your Responsibilities
To help us deliver the best service, you agree to:
Provide accurate information about your business and IT needs.
Pay for services on time as outlined in your invoice or agreement.
Use our services responsibly and not for illegal purposes.
Notify us promptly of any issues with our services.
Keep your account details (e.g., passwords) secure and not share them.
3. Payment Terms
Pricing: Service costs will be outlined in your service agreement or invoice.
Invoicing: We’ll send invoices monthly or as agreed. Payment is due within [insert payment term, e.g., 14 days] of the invoice date.
Late payments: Overdue payments may incur a [insert percentage, e.g., 2%] late fee or interest as allowed under Victorian law.
Refunds: Services are non-refundable unless we fail to deliver as promised, in line with Australian Consumer Law.
4. Service Delivery
We aim to deliver reliable, high-quality services, but we can’t guarantee uninterrupted service due to factors like internet outages or hardware failures. We’ll:
Respond to support requests within the timeframes in your service agreement.
Keep you informed about any planned maintenance or downtime.
Work to resolve issues quickly and minimize disruption.
If we can’t meet our service promises, your rights under the Australian Consumer Law (ACL) apply, including remedies for services not delivered with due care or as advertised.
5. Your Data and Privacy
We take your privacy seriously. Our Privacy Policy [link to privacy policy] explains how we collect, use, and protect your information. You’re responsible for ensuring any data you share with us complies with Australian laws, including the Privacy and Data Protection Act 2014 (Vic).
6. Intellectual Property
Any software, tools, or materials we provide remain our property or that of our licensors. You’re granted a non-exclusive license to use them for the duration of our services. You agree not to copy, modify, or share these materials without our permission.
7. Limitation of Liability
We’ll do our best to keep your IT systems running smoothly, but we’re not liable for:
Losses caused by factors beyond our control, like power outages or cyberattacks not due to our negligence.
Indirect losses, such as lost profits or business opportunities.
Issues caused by your failure to follow our advice or instructions.
Our liability is limited to the amount you paid for the service, as allowed under the Australian Consumer Law. Your consumer guarantees under the ACL are not affected.
8. Termination
By you: You can end our services by giving [insert notice period, e.g., 30 days] written notice, subject to any minimum contract term in your agreement.
By us: We may terminate services if you fail to pay, breach these terms, or if we can no longer provide the service (e.g., due to legal changes). We’ll give you reasonable notice.
Post-termination: Any unpaid fees remain due, and we’ll securely delete your data per our Privacy Policy.
9. Changes to These Terms
We may update these terms to reflect changes in our services or Australian law. We’ll notify you of significant changes via email or our website at least [insert period, e.g., 30 days] before they take effect. By continuing to use our services, you agree to the updated terms.
10. Disputes and Complaints
If you’re unhappy with our services, please contact us at [insert email/phone]. We’ll work with you to resolve issues fairly and quickly. If we can’t resolve your concern, you can contact the Victorian Small Business Commission or pursue your rights under the Australian Consumer Law via Consumer Affairs Victoria (consumer.vic.gov.au).
11. Governing Law
These terms are governed by the laws of Victoria, Australia. Any disputes will be handled in Victorian courts, ensuring local support for your business.
12. Contact Us
Questions about these terms? Reach out to us:
Email: Team@Cloudwiise.com.au
Phone: 1300 390 420
By choosing Cloudwiise, you’re partnering with a Melbourne-based team dedicated to solving your IT problems. We’re here to make technology work for your business.
These terms were last updated on September 18, 2025.
