IT Support Melbourne

Everything a small business needs from IT, in one plan

Most Melbourne businesses under 50 staff don’t need an in-house IT person — they need someone reliable who already knows their setup, fixes things before they break, and speaks plain English. That’s the job we do.

We work as your outsourced IT department. One monthly fee covers day-to-day support for your team, management of your Microsoft 365 environment, security monitoring, and lifecycle care for your laptops and devices. When something goes wrong you talk to the same small Melbourne-based team every time — no offshore call centre, no ticket black hole.

• Unlimited helpdesk support — phone, email and remote support for your whole team, with on-site visits when hands are needed. Managed support
• Microsoft 365 & cloud management — licensing, email, Teams, SharePoint and device policy, set up properly and kept that way. Cloud services
• Cybersecurity & backup — endpoint protection, MFA enforcement, email filtering and tested backups aligned to the Essential Eight. Cybersecurity
• Teams Calling / VoIP — modern phone systems on Microsoft Teams, designed, ported and managed. Teams Calling
• Managed hardware — sourcing, setup, warranty and replacement of laptops and devices, so new starters are productive on day one. Managed hardware
• Strategy & budgeting — a technology roadmap and honest advice, so IT spend is planned rather than a surprise. IT consulting

Built for Melbourne businesses of 5–50 people

We’re deliberately a small-business specialist. You’ll get the most from us if IT is currently “whoever is least busy”, you’ve outgrown a break-fix computer guy, you’re on Microsoft 365 (or should be), or clients and insurers are starting to ask hard questions about your security.

We’re probably not the right fit if you want the cheapest possible hourly rate and no ongoing relationship, you’re a large enterprise needing a global NOC, or you’re committed to fully on-premise infrastructure with no interest in the cloud. We’d rather tell you that upfront — and we’re happy to point you toward providers who suit those needs better.

Specialist support for your industry

Generic IT advice misses what makes your business tick. Start with your industry: accountants & professional services, healthcare & allied health, or construction & trades.

How our pricing works

Managed support is priced per person, per month, based on how many staff you have and what’s included in your plan — support only, or support plus security, Microsoft licensing and hardware lifecycle. Because the fee is fixed, we make money when your IT runs smoothly, not when it breaks. That flips the incentive: the fewer problems you have, the better it works for both of us.

Projects — migrations, office moves, security uplifts — are quoted separately as a fixed price before we start, so there’s never a meter running.

IT support in Melbourne — common questions

How much does IT support cost in Melbourne?

Most Melbourne managed IT providers charge a fixed monthly fee per user, ranging from budget offshore-heavy plans to premium all-inclusive ones. Where you land depends on how many staff you have and whether licensing, security and hardware are bundled. We price the same way — fixed per user, per month — and we’ll give you an exact figure for your business after a free IT check-up.

What’s the difference between managed IT and break-fix support?

Break-fix means you call someone when something is already broken and pay by the hour. Managed IT means a provider looks after your systems continuously — monitoring, patching, security and support — for a fixed monthly fee. For most businesses over about five staff, managed support ends up both cheaper and far less disruptive.

How quickly do you respond to problems?

Urgent, work-stopping issues are dealt with immediately during business hours — you call, a Melbourne-based engineer picks up. Routine requests are scheduled and you’re told when to expect them. Our monitoring also catches many issues before anyone notices them.

Do you support businesses outside the CBD?

Yes — we support businesses right across metropolitan Melbourne and regional Victoria. Most support is delivered remotely within minutes, and we come on-site whenever the job needs hands.

We already have someone internal who “does IT”. Can you work with them?

Absolutely. A common setup is co-managed IT: your internal person keeps handling day-to-day questions while we provide the tooling, security, Microsoft 365 expertise and escalation support behind them.

How hard is it to switch from our current IT provider?

Easier than most people expect — we do the heavy lifting. We collect documentation and admin access from your outgoing provider, audit and secure everything, and run both in parallel briefly so nothing is dropped.

Supporting businesses across Melbourne